Spa Policy

 Scheduling:

Appointments are required at Riverside Wellness Med Spa. We encourage you to schedule appointments well in advance, especially prior to major holidays. Please note that upon scheduling your appointment, you will be asked to provide a credit card number to guarantee your treatment. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy.

A Visa, Mastercard, Discover, or American Express credit card is required to hold your appointment(s). We observe strict privacy policies and will not disclose this information to any other party. Once your card is saved, only your last four digits are visible. Your credit card number will be securely kept in your history file.

Cancellation Policy:

We understand that sometimes plans change. However, when appointments are forgotten or canceled without sufficient notice, we miss the opportunity to fill that time slot and patients on our waitlist miss the chance to receive the services they need. If we do not receive the required notice for adjustments and cancellations, the following fees will be applied to your card or alternatively billed to you:

• Cancellations within 48 hours: A $50 fee will be charged for all services (including consultations, injectables, lasers, and body treatments) if the appointment is canceled less than 48 hours in advance.
• Cancellations within 24 hours: a $100 fee will be charged for all services (including consultations, injectables, lasers, and body treatments) if the appointment is canceled less than 48 hours in advance.

Should you need to cancel, please do so at least 48 hours in advance of your scheduled appointment. Cancellations are accepted via:

• Phone call: 734-649-1567
• Text: 734-649-1567
• Email: RiversideWellnessmedspa135@gmail.com

If you cancel with less than 24 hours’ notice, your credit card on file will be charged a cancellation fee. We do take into consideration emergencies and medical or health-related issues when assessing the application of the cancellation fee.

If you do not arrive at your scheduled appointment without providing notification, the service will be considered a no-show, and the following fees will be applied to your card or alternatively billed to you:

• Neurotoxin: Any appointments canceled less than 24 hours in advance will forfeit the $250.
• Injectables, Lasers, and body treatments: Any appointments canceled less than 24 hours in advance will forfeit $200.